Job Description
Title : Customer Success Support Specialist
Location : Remote | Candidates located in California are not eligible
Job Type : Contract (December- February +)
Compensation : $21.00 - $23.00 per hour
Industry: Financial Services Technology
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About the Role Our staffing firm is partnering with a client in the healthcare benefits industry to identify a
Customer Success Support Specialist. This role supports members by managing service cases through a ticketing system, researching and resolving inquiries, and providing exceptional customer service through phone and email communications. The ideal candidate is patient, detail-oriented, and committed to ensuring members receive timely and accurate assistance throughout their healthcare benefits experience.
Job Description As a Customer Success Support Specialist, you will work within a case management environment, handling member inquiries that require investigation, follow-up, and resolution. Unlike a traditional call center role, this position focuses heavily on managing service tickets, conducting outbound outreach, and coordinating ongoing case resolution.
Responsibilities - Manage and prioritize member cases through a ticketing and case queue system.
- Research inquiries by reviewing existing case notes and documentation.
- Conduct outbound phone calls and email communication with members to provide updates and resolve issues.
- Follow cases through completion, including situations that require multiple touchpoints and ongoing follow-up.
- Deliver professional, empathetic, and accurate customer service.
- Document all interactions and case updates thoroughly and accurately.
- Support members with questions related to healthcare benefits, including Medicare and Medicaid programs.
- Maintain excellent attendance and dependability in a fast-paced service environment.
Qualifications Required - Previous customer service experience.
- Strong written and verbal communication skills, including professional email correspondence and proper grammar.
- Experience working with case management, ticketing systems, or service queues.
- Ability to investigate issues, gather information, and follow cases through resolution.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and maintain productivity in a structured environment.
- Dependable attendance and demonstrated reliability.
- Proficiency using computer systems and navigating multiple applications simultaneously.
Preferred - Experience supporting healthcare, health insurance, benefits administration, Medicare, or Medicaid programs.
- Previous experience in a customer success, member services, or healthcare support role.
- Familiarity with CRM or customer service ticketing platforms.
- Experience handling escalated or complex customer inquiries.
Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:
How to Apply Take the first step on your new career path!
To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Job Tags
Hourly pay, Contract work, Remote work