Job Description

Hybrid Seasonal Customer Care

We are looking for an experienced Customer Care Representative to join a manufacturing company! Experience in banking, insurance, or healthcare customer service alone may not be the best fit for this particular position.

Pay: $20.00

Assignment: Temporary, approx. Nov–Feb

Schedule: Hybrid – Work from home AND in the office

Training: First 1–2 weeks will be Mon–Frid, on-site

Weekends are MANDATORY!

Tues: 9:30 AM – 6PM (On-site)

Wed: 9:30 AM – 6PM (On-site)

Thurs: 9:30 AM – 6PM (On-site)

Sat: 10:30 AM – 7PM (Remote)

Sun: 10:30 AM – 7PM (Remote)

What's in it for you?

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

Hybrid Seasonal Customer Care Details:

• Temporary position
• $20.00 / hour
• Full Time work available
• Weekend work required
• First Shift ( Tuesday through Sunday from 09:00am to 06:00pm )

• Assist customers with product-related questions and concerns through phone calls, emails, and live chats.
• Provide accurate information regarding products, orders, and availability.
• Troubleshoot customer issues and provide solutions in a professional manner.
• Process customer requests and maintain accurate records.
• Communicate with internal departments to resolve customer concerns.
• Navigate multiple computer systems while assisting customers.

Hybrid Seasonal Customer Care Qualifications:

• Previous customer care or call center in a manufacturing environment experience required
• Experience providing customer support for physical products rather than services preferred.
• Experience handling customer inquiries through phones, emails, and live chats. 
• Strong computer skills.
• Must be comfortable working independently from home. -
• Must be available to work BOTH Saturday and Sunday every week.
• Must be able to attend on-site training and scheduled in-office workdays.

• Applicant may be subject to a background check
• Pre-employment drug screen (Excluding THC) is required as a condition of employment

*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.

How to Apply:

Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at !

Warsaw, IN

3570 Commerce Drive

Warsaw, IN 46580

(574) 269-5599

warsaw.IN@elwoodstaffing.com

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