Job Description

Salary: $65,200 - 119,830 per year Requirements:

• We need at least 2 years of relevant experience.
• We need strong proficiency in reading and interpreting API integration documentation for EHR and payer systems.
• We look for excellent troubleshooting abilities and strong attention to detail.
• We value effective communication and collaboration skills for working across teams.
• We need someone who can juggle multiple priorities in a fast-paced environment.
• We prefer candidates with continued education or an advanced degree.
• We welcome experience with healthcare data standards such as HL7 and FHIR.
• We value experience in data integration, EHR environments, and regulatory compliance.
• We prefer familiarity with HIPAA- and/or PCI-regulated environments.
• Experience in SaaS, actuarial science, or insurance underwriting is a plus.

• We analyze and interpret vendor API documentation and technical requirements.
• We configure, test, and validate integrations using tools such as Postman and API testing frameworks.
• We support onboarding for new EHR, payer, and partner integrations.
• We set up authentication and security components, including client IDs, certificates, and OAuth workflows.
• We monitor and maintain existing integrations to keep them reliable and high-performing.
• We review vendor API changes, new capabilities, and security updates, then implement needed adjustments.
• We assist with regression testing and production validation.
• We investigate endpoint health issues and proactively identify integration failures.
• We resolve Tier 2 and Tier 3 support escalations.
• We troubleshoot production issues involving APIs, data feeds, authentication, and connectivity.
• We partner with engineering, support, and product teams to resolve customer-impacting problems.
• We execute and validate directory data loads.
• We support data updates, corrections, and other operational maintenance tasks.
• We ensure data quality and successful delivery of required datasets.
• We review and prioritize incoming integration requests.
• We coordinate ticket movement through support and operational workflows.
• We maintain accurate documentation and escalate issues in a timely manner.
• We communicate technical findings and status updates to internal and external stakeholders.
• We coordinate troubleshooting with customers, vendors, and implementation partners.
• We join customer-facing support discussions when technical input is needed.
• We maintain Jira tickets and operational documentation.
• We develop repeatable procedures, technical runbooks, and troubleshooting guides.
• We identify opportunities to improve support processes and operational efficiency.
• We provide input on future integration strategy and roadmap planning.

• API
• HL7
• Support
• JIRA
• OAuth
• Postman
• Security
• Flow
• LESS

More:

We are Milliman IntelliScript, a business unit within Milliman, Inc., and we build data-driven SaaS products for insurance, health IT, and life sciences clients. Our team combines expertise across actuarial science, information technology, and clinical practice, and we foster an entrepreneurial, collaborative culture built on innovation, excellence, transparency, and exceptional customer service. We invest in learning and mentoring, support employee resource groups, and offer competitive compensation and a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company matching and profit sharing, PTO, paid holidays, parental leave, and disability and life insurance. This is a remote role, with occasional travel to our Brookfield, WI office and to meetings, conferences, and team events nationwide. The application deadline is September 30, 2026. We are an equal opportunity employer and consider all qualified applicants without regard to protected characteristics.

last updated 40 week of 2026

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