Job Description

Job Summary We are seeking a dependable, professional, and detail-oriented Night Auditor to join our Front Office team. The Night Auditor is responsible for providing exceptional overnight guest service while completing the hotel's daily financial and operational closeout procedures. This position combines traditional Guest Service Agent responsibilities with overnight accounting, reporting, payment verification, and hotel security awareness. The ideal candidate is comfortable working independently, handling guest concerns, maintaining accurate records, and ensuring the hotel is prepared for the next business day. Essential Duties & Responsibilities Guest Service & Front Desk

• Welcome and assist guests in a friendly and professional manner.
• Perform guest check-ins and check-outs accurately.
• Assist guests with reservations, room assignments, hotel information, and special requests.
• Answer incoming telephone calls professionally.
• Respond to guest questions, concerns, and service requests.
• Provide appropriate guest service recovery and escalate serious concerns when necessary.
• Maintain guest privacy and confidentiality.
• Monitor Front Desk activity during overnight hours.
• Communicate important information to the morning Front Desk and management teams.

Night Audit & Accounting

• Complete assigned night-audit procedures accurately.
• Review guest accounts and folios for accuracy.
• Verify room charges, payments, adjustments, and other transactions.
• Identify discrepancies and research errors before completing the audit when possible.
• Follow established procedures for credit card authorization and declined payments.
• Process applicable charges according to hotel procedures.
• Balance Front Desk transactions and assigned financial activity.
• Complete required nightly reports.
• Maintain accurate records and documentation.
• Ensure the business day is properly closed according to hotel procedures.
• Prepare required reports and information for management and the following shift.

Reservations & Room Management

• Assist guests with new and existing reservations.
• Review arrivals, departures, room assignments, and room availability.
• Monitor guestroom status and communicate discrepancies.
• Coordinate room-status concerns with Housekeeping or management when necessary.
• Review special requests and important information for upcoming arrivals.

Overnight Safety & Security

• Maintain awareness of hotel activity throughout the overnight shift.
• Follow hotel emergency and security procedures.
• Report suspicious activity or safety concerns according to hotel procedures.
• Respond appropriately to noise complaints and other overnight guest concerns.
• Ensure unauthorized individuals do not access restricted hotel areas.
• Contact management or emergency services when appropriate under established procedures.

Qualifications

• Previous hotel Front Desk or Night Audit experience preferred.
• Customer-service or cash-handling experience preferred.
• Strong attention to detail and accuracy.
• Basic accounting and mathematical skills.
• Comfortable working with computers and hotel systems.
• Strong problem-solving abilities.
• Professional verbal and written communication skills.
• Ability to work independently during overnight hours.
• Dependable and punctual.
• Ability to remain calm and professional when handling guest concerns.
• Strong organizational and time-management skills.
• Ability to multitask in a hotel environment.
• Flexible availability, including weekends and holidays based on business needs.

Preferred Skills

• Previous hotel Front Desk experience.
• Previous Night Audit experience.
• Experience with hotel property-management systems.
• Experience processing guest payments and reviewing folios.
• Knowledge of Marriott guest-service standards and Marriott Bonvoy is a plus.
• Experience completing daily financial or accounting closeout procedures.

Physical Requirements The Night Auditor must be able to:

• Stand or sit for extended periods during the shift.
• Walk throughout Front Desk and designated hotel areas as necessary.
• Operate computers, telephones, printers, and standard office equipment.
• Perform routine physical activities associated with Front Office operations.

What We're Looking For Dependability The overnight operation requires someone who is punctual, reliable, and prepared to work independently. Accuracy Financial transactions, guest accounts, reporting, and audit responsibilities require strong attention to detail. Guest Service Our Night Auditor must provide the same welcoming, professional service overnight that guests expect throughout their stay. Problem Solving The successful candidate can remain calm, evaluate situations, and respond appropriately to overnight guest and operational concerns. Communication Important overnight issues must be clearly documented and communicated to management and the incoming shift. Professionalism The Night Auditor represents the hotel overnight and must maintain a professional, guest-focused approach at all times.

Job Tags

Part time, Work at office, Flexible hours, Shift work, Day shift

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