ServiceNow Developer Job at Mastech, Knoxville, TN

  • Mastech
  • Knoxville, TN

Job Description

Salary: $68,000 - 108,000 per year Requirements:

  • 5+ years of ServiceNow development experience.
  • Strong hands-on expertise with ServiceNow Discovery and CMDB.
  • Experience developing and customizing Discovery Patterns.
  • Experience with Service Graph Connectors or comparable CMDB data ingestion solutions.
  • Strong understanding of infrastructure discovery, configuration items, and CMDB data quality.
  • Experience customizing ServiceNow solutions beyond out-of-the-box implementations.
  • Valid U.S. work authorization.
  • Preferred: Python scripting or development experience, AWS or cloud discovery experience, and IT Asset Management knowledge.
Responsibilities:
  • Develop, customize, and support ServiceNow Discovery capabilities in enterprise environments.
  • Build and customize Discovery Patterns to onboard servers, infrastructure, and network devices into the CMDB.
  • Configure and support Service Graph Connectors and CMDB data ingestion processes.
  • Troubleshoot Discovery failures, pattern issues, connectivity challenges, and CMDB data quality concerns.
  • Validate configuration items and their relationships, and improve CMDB accuracy.
  • Work with infrastructure, cloud, network, server, IT asset management, and operations teams.
  • Use AI-assisted development tools, such as Copilot or ChatGPT, to improve development efficiency.
Technologies:
  • AI
  • AWS
  • ChatGPT
  • Cloud
  • CMDB
  • Copilot
  • CGI
  • Support
  • Network
  • Python
  • ServiceNow
  • DevOps
  • ITSM

More:

We at Mastech Digital are hiring ServiceNow Discovery Developers for a direct client opportunity with CGI. This is a permanent, full-time, onsite role supporting enterprise-scale ServiceNow environments. Opportunities are available in Knoxville, Tennessee; Birmingham, Alabama; Columbia, South Carolina; and Lafayette, Louisiana. Relocation assistance and a relocation bonus are available. We are not considering C2C arrangements or third-party vendors.

last updated 42 week of 2026

Job Tags

Permanent employment, Full time, Relocation package

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